Patient Experience (Webinar)

This class identifies the way in which all job titles have an impact on the patient experience. Participants brainstorm ways they can improve the patient experience through their day to day interactions. The class is a combination of lecture, group activities, and videos. 

  • Understanding changes in healthcare 
  • Help front-line staff and managers understand the role they play in creating a welcome environment for residents and their families
  • Foster discussion about who to improve the resident and family experience
  • Make your longterm care facility the best place for residents to live and for employees to work 
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